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The business company Marinotéis – Sociedade De Promoção E Construção De Hóteis, S.A. (hereinafter referred to as “Company”), responsible for operating catering establishments under the name Peppers Vilamoura, is committed to protecting personal data of its customers and respect their privacy in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).
This Privacy Policy explains:
1. Data Controller
The controller of your personal data is Marinotéis – Sociedade De Promoção E Construção De Hóteis, S.A., with registered office at AVENIDA DA MARINA, HOTEL TIVOLI MARINA VILAMOURA 8125-401 QUARTEIRA. For any questions regarding this policy, you can contact peppers.tmvi@tivoli-hotels.com.
2.Legal Basis for the Collection and Processing of Personal Data
By accessing and using our website, its content and/or our services, the user freely and expressly accepts and consents to their personal data being collected and processed by the Company under the terms set out in this Privacy Policy. Data collection may occur, for example, when:
3. Types and Purposes of Data Collected
We may collect the following types of personal data based on interactions you have with our restaurant:
| Type of Information | Description | Purpose | Legal Basis |
| Identification Information | Name, email, telephone, address (if applicable). | Manage reservations, answer questions, send personalized marketing campaigns. | Execution of contract, Consent, Legitimate interest. |
| Reservation Data | Date, time, number of people, food preferences. | Manage reservations and offer personalized service. | Execution of contract. |
| Payment Details | Credit/debit card information (via secure gateway). | Process payments for reservations or orders. | Execution of contract, Compliance with legal obligation. |
| Navigation Data | IP address, cookies, behavior on the website. | Analyze website traffic, personalize experience, and target advertising. | Consent (for cookies), Legitimate Interest. |
| Marketing Preferences | Interactions with campaigns and newsletters. | Sending personalized communications. | Consent. |
4. Purposes of Data Processing
We collect personal data for the following purposes:
5. Data Sharing with Third Parties
We only share your data with service providers acting on our behalf, such as :
Personal data may be shared with third parties only when necessary to comply with legal or judicial obligations.
6.Existence of Automated Decisions
The Company’s website may automatically collect information about your visit, such as IP address, interactions and page views (“pageviews”), for the purposes of navigation analysis and targeted advertising.
7. Cookies and Similar Technologies
We use cookies on our website to improve your user experience and for marketing purposes, including remarketing and personalized advertising. The cookies we use include:
You can manage or disable cookies directly in your browser settings. For personalized advertising, you can refuse the use of cookies by following the advertising platforms’ instructions.
8.Security Measures
The Company adopts appropriate technical and organizational measures to ensure the security of personal data against unauthorized access, loss, destruction, alteration or improper disclosure. However, we warn that the Internet is not a completely secure medium and that the data transmitted may be subject to vulnerabilities.
9. Data Retention Period
Personal data is only retained for as long as necessary for the purposes described in this policy, or as required by law. The specific period depends on the type of data and the purpose of processing.
| Purpose | Retention Period |
| Reservation Management | Until the reservation is fulfilled or in accordance with tax obligations (5 years). |
| Marketing and Newsletters | Until consent is revoked or after 5 years of inactivity. |
| Payment Details | For the period necessary to comply with legal obligations, such as taxation (up to 10 years). |
| Cookies and Browsing Data | Until consent is revoked or depending on browser settings. |
10.Rights of Data Subjects
Under the GDPR, you have the right to:
To exercise any of these rights, please contact us at peppers.tmvi@tivoli-hotels.com.
11. Changes to Privacy Policy
We reserve the right to update this privacy policy. Changes will be posted on our website, and your continued use of the website after the changes constitutes acceptance of the new policy.
1. Acceptance of Terms
By using the Peppers Vilamoura website, you accept these Terms and Conditions. If you do not agree with them, please do not use our services.
2. Available Services
Our website offers services such as online reservations, take-away orders, and subscription to newsletters. All services are subject to availability and confirmation by the restaurant.
3. Reservation Policy
Reservations made online or by telephone are confirmed via email or SMS. The restaurant reserves the right to cancel or change reservations, notifying the customer as far in advance as possible.
4. Cancellation Policy
To cancel or change your reservation, we ask that you contact us at least 24 hours in advance.
5. Intellectual Property
All website content, including texts, images, logos and graphics, is the property of Peppers Vilamouraand are protected by copyright. Unauthorized reproduction is prohibited.
6. Limitation of Liability
We are not responsible for any damages resulting from inappropriate or incorrect use of our website or our services, except as required by law.
7. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. The changes will come into force after they are published on the website, and your continued use of the website will be considered acceptance of the new terms.
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.